PITTSBURGH, PA—June 27, 2012—Echo International announced today that it recently received its ISO 9001:2008 Certificate of Registration and Recertification following a comprehensive ISO audit in late June that assessed their implemented system of policies, processes, procedures, tools, and roles and responsibilities. By successfully achieving certification, Echo International has demonstrated their commitment to quality and to the continuous improvement of their quality management system.
The Echo International staff underwent a complicated certification process that included a quality management system and documentation review, pre-audit, initial assessment, and clearance of nonconformities. The Echo International production team’s detailed documentation of their business processes and procedures met the ISO 9001:2008 standard with no nonconformities. “These processes will ensure that we are achieving the highest possible quality in the translations we deliver to our customers,” said Les Dutka, CEO. “Ensuring customer satisfaction and loyalty is our first priority.”
About ISO 9001
ISO 9000 is a series of internationally-recognized standards developed by the International Organization for Standardization. These standards define requirements for implementation of quality systems in operational procedures and are applied uniformly to companies of any size and in any industry.
The most rigid certification for process qualification, ISO 9001 is intended for use in organizations which design, develop, manufacture, install, and/or service any product or provide any form of service. ISO 9001 provides customers with objective proof that the compliant company has an effective quality management system and all of the standards’ requirements are met.
About Echo International
Headquartered in Pittsburgh, PA, Echo International has been providing superior language services to the international business community in virtually every industry sector for over 25 years. Their global team of language professionals provides comprehensive multi-language translation, web site and software localization, interpreting, intercultural and language training services, and global consulting solutions. For more information, visit www.echointernational.com.